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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You may also return/exchange items anytime in-person at our store.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. We've listed the most common exceptions below but this list is subject to change. Please get in touch if you have questions or concerns about your specific item.
shipping charges (unless the service was guaranteed and did not arrive on time)
printing, copies, and other special print orders
custom products (such as special orders or personalized items)
personal care goods (such as beauty products)
hazardous materials, flammable liquids or gases
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refunds that are $50 or more will be issued by corporate check or electronic transfer.
We reserve the right to refuse any refund or exchange for any reason.